Orders are generally completed within 7-10 business days. Please choose "STORE PICKUP" for free pickup at our back production building at 2827 Transit Road in Elma (open weekdays until 5 pm). You may also PAY FOR DIRECT MAILING TO AN ADDRESS OF YOUR CHOICE. Call/email Jack with any questions (firstname.lastname@example.org | 716-675-7340 x13). Final colors and embroidery placement may appear slightly different from what is pictured. Completed orders may not be returned.